COMMON QUERIES

WILL I RECEIVE A MEDICARE REBATE?

If you own a Medicare card and have a referral from your General Practitioner, Psychiatrist and/or Paediatrician, you are eligible to receive a Medicare rebate of $128.40 per 50 minute session for up to 10 session a year. (The government has recently announced that they have increased the number of sessions to 20 a year till the 30th of June 2022)

HOW LONG DOES EACH COUNSELLING/THERAPY SESSION TAKE?

Each session will last 50 minutes with the remaining 10 minutes allocated for payment and rebooking your next session.

CAN MY SESSIONS BE BULK BILLED?

Unfortunately, this is not a bulk billing clinic. If you are financial strained, please speak to Shannon to discuss your options.

HOW DO I BOOK IN FOR AN APPOINTMENT?

You can book your appointment with Shannon via email or a phone call. Alternatively, you may send an enquiry through the Contact page.

CANCELLATIONS AND NO SHOWS

COUNSELLING APPOINTMENTS

Clients are charged a reduced fee of $75 for any cancellation made within 24 hours of their scheduled appointment time, or the full cost (with no Medicare rebate) of the consultation if cancelled with less than 4 business hours notice. Should you not attend your appointment with no notification, a "no show" fee will apply, which is equivalent to the full cost of your consultation (with no Medicare rebate). 

 

NATIONAL DISABILITY INSURANCE SCHEME (NDIS) funded appointments

For clients receiving counselling/therapy through NDIS, as per NDIS guidelines, participants will be charged 100% of the fee for any cancellations made within two business days prior to their appointment. This also applies if you do not attend your appointment.

ASSESSMENT APPOINTMENTS

To secure your appointment, a non-refundable deposit of 50% is required, which will go towards the total fee providing you attend. If you cancel your appointment within 48 hours of assessment, this deposit will be used as the late cancellation fee.

PLEASE NOTE: To reduce the risk of this occurring, an email reminding you of your appointment will be sent 3 days prior. If you do not have an email address, a text will be sent to you instead. If your session time is filled with another client, the cancellation fee would be waived. This applies to all counselling and assessment appointments.